Terms and Conditions of the WölfeClub

“WölfeClub Terms and Conditions” (Version dated: 01 July 2025)

1.   Scope of application of the Wolves Club T&Cs; amendments

a) These WölfeClub T&Cs apply to membership of the WölfeClub of VfL Wolfsburg-Fußball GmbH. 

b) The WölfeClub member will be notified of changes to the WölfeClub T&Cs on time, stating the effective date. The changes shall be deemed approved unless the member objects in writing within one month of receipt of the notification of change. If a WölfeClub member objects to an amendment to the WölfeClub T&Cs, the old version of the WölfeClub T&Cs shall apply to this member until the date of the annual automatic renewal of membership. The new WölfeClub T&Cs must be agreed to in order to continue the membership.

2.    Requirements for WölfeClub membership

a) Any natural person who is at least 14 years old can become a member of the WölfeClub. The membership application for minors aged 14 and 15 in the WölfeClub Junior Team can only be submitted by a person with parental authority or another person of legal age (as applicant also contractual partner) who has obtained the consent of a legal guardian in advance. If the minor is 16 or 17 years old, they can submit the application independently with the consent of their legal guardian.

b) Membership of the WölfeClub can be applied for via the online WölfeClub application form, which can be accessed via the personal VfL online account. This requires registration at www.woelfeshop.de, which is possible for persons aged 16 and over. A personal password will be issued upon registration. The customer is responsible for ensuring that no unauthorised third parties gain knowledge of their password. The customer is liable for all unauthorised use by third parties in this context, unless the customer is not responsible for the misuse. - WölfeClub membership begins with the acceptance of the membership application by VfL Wolfsburg-Fußball GmbH. The declaration of acceptance is made by sending the membership confirmation in text form.

c) For services provided by VfL Wolfsburg-Fußball GmbH, the respective General Terms and Conditions of VfL Wolfsburg-Fußball GmbH shall apply in their current version. These are available at www.vfl-wolfsburg.de and can be saved and printed as a pdf-document.

d) If the services are provided by co-operation partners of VfL Wolfsburg-Fußball GmbH, VfL Wolfsburg-Fußball GmbH acts merely as an intermediary, i.e. the contractual partner of the WölfeClub member is the respective co-operation partner. Objections and other complaints arising from this contractual relationship are to be asserted exclusively against the respective co-operation partner. An up-to-date overview of all co-operation partners and their special services and discounts can be found at www.woelfeclub.de. Members of the WölfeClub are also regularly informed about changes or updates to the publicised range of services.

e) Upon signing up for membership, WölfeClub members receive a digital membership card (known as a VfL card or WölfeClub membership card), which can be accessed via the VfL online account. There you can download a wallet ticket for display on your smartphone, which will also be sent to you by e-mail at the start of your membership. The WölfiCard is non-transferable. 

If the WölfeClub member wishes to use an analogue plastic membership card, this can be purchased for a fee on request via the application form.

The loss of the membership card must be reported to VfL Wolfsburg-Fußball GmbH immediately in writing or by e-mail. A replacement card will be issued subject to payment. If required or lost, the analogue WölfeClub membership card can be purchased by logging into the VfL online account in the Shop at www.woelfeshop.de. 

3.    Admission fee and membership fee

a) A one-off admission fee of 15 EUR must be paid upon admission to the Wölfe Club. This is due for payment together with the first membership fee.

b) The WölfeClub fee is 30 EUR per year of membership. A membership year begins on 1 July of a calendar year and ends on 30 June of the following calendar year (members aged 14 and 15 pay a club fee of 12 euros per year). The WölfeClub fee is due for payment on 1 July of each year. If joining at a time other than 1 July of a year, the membership fee is only calculated pro rata in accordance with the shorter term in the first membership year and is due for payment immediately after the membership is concluded.

c) The membership fee or the admission fee shall be collected by SEPA direct debit. In the event of late payment, VfL Wolfsburg-Fußball GmbH reserves the right to withhold services or to terminate the contractual relationship in accordance with section 5 d).

d) If the WölfeClub member or the contractual partner is in arrears with payment of the fee in accordance with clauses 4 a) and b), VfL Wolfsburg-Fußball GmbH reserves the right to charge a flat-rate reminder fee of 10 EUR in addition to this fee. The contractual partner shall be entitled to prove that this fee has not been incurred or has not been incurred in this amount. The right to claim further damages (cancellation, chargeback fees, etc.) remains reserved.

4.   Term and termination of membership

a) WölfeClub membership is initially valid until 30 June of each year and is automatically renewed for a further year unless it is cancelled in accordance with the provisions of these WölfeClub T&Cs or an amendment to these WölfeClub T&Cs is objected to.

b) Membership of the WölfeClub ends upon cancellation or objection by the WölfeClub member to an amendment to these WölfeClub T&Cs or the death of the WölfeClub member.

c) Membership of the club can be terminated in writing by the club member or VfL Wolfsburg-Fußball GmbH with effect from 30 June of each year by 31 May of each year. The WölfeClub member must give notice of cancellation online at www.vfl-wolfsburg.de/allgemeines/online-kuendigungen, by email to mitglied@vfl-wolfsburg.de or in writing by post to VfL Wolfsburg-Fußball GmbH (WölfeClub, In den Allerwiesen 1, 38446 Wolfsburg).

d) VfL Wolfsburg-Fußball GmbH reserves the right to cancel the WölfeClub membership for good cause without notice. Good cause shall be deemed to exist, for example, if the WölfeClub member fails to pay the annual membership fee due or misuses the membership benefits.

5.    Obligations of the WölfeClub member

a) The WölfeClub member undertakes to provide the WölfeClub at all times with the current personal data required for membership, such as name and address details, bank details or other information required for membership, and to notify the WölfeClub immediately of any changes. The notification of changes can be made by telephone to the Service Centre on 0049 - (0)5361 8903-903, by e-mail to mitglied@vfl-wolfsburg.de or in writing to VfL Wolfsburg-Fußball GmbH, WölfeClub, In den Allerwiesen 1, 38446 Wolfsburg. It must be ensured that sufficient funds are available in the account at the time of the direct debit in accordance with Clause 4.

b) For minors, the provision in section 2 a) applies accordingly with regard to the disclosure of personal data of the minor.

6.    Liability

a) VfL Wolfsburg-Fußball GmbH shall not be liable for the performance of third-party services arranged by the cooperation partners, but only for the proper arrangement.

b) Otherwise, VfL Wolfsburg-Fußball GmbH and its legal representatives or vicarious agents shall only be liable for wilful intent or gross negligence. In the event of simple negligence, VfL Wolfsburg-Fußball GmbH shall only be liable in the event of a breach of material contractual obligations and limited in amount to the foreseeable damage typical for the contract; this limitation of liability shall also apply to legal representatives or vicarious agents of VfL Wolfsburg-Fußball GmbH. Liability for culpable injury to life, limb or health remains unaffected; this also applies to mandatory liability under the Produkthaftungsgesetz.

7.    Miscellaneous

a) Membership shall be governed exclusively by German law, excluding its conflict of law provisions.

b) The place of jurisdiction for all rights and obligations in connection with the contract shall be the registered office of VfL Wolfsburg-Fußball GmbH.

c) VfL Wolfsburg is not obliged and in principle not willing to participate in dispute resolution proceedings before a consumer arbitration board within the meaning of the VSBG.

d) There are no verbal collateral agreements. Amendments to the contract must be made in writing. This also applies to any amendment to the written form requirement. Should individual provisions of these WölfeClub T&Cs be invalid or unenforceable or become invalid or unenforceable after conclusion of the contract, this shall not affect the validity of the remaining provisions. In place of the invalid or unenforceable provision, the parties shall agree on a valid and enforceable provision whose effects come closest to the economic objective pursued by the contracting parties with the invalid or unenforceable provision.